Talrem
Two Pair
Greetings Programs!
Just thought I’d share the debacle of my recent weekend at the Tropicana Casino and Resort in Atlantic City.
Let me preface by saying that this was originally supposed to be a wedding anniversary getaway which was postponed due to a nasty stomach virus. Getting it bumped to the 17-18th was a nice Father’s Day bonus, and we were really looking forward to it - non-smoking room and king sized bed here we come!
So after a hectic day, we arrive about 5pm on Saturday and promptly check in. After dumping our stuff in the room, which had a very faint odor of weed, we left for dinner and some gambling. After a bout of bad luck and -$300, we decided to call it an early night because we were both tired.
Around 1am my wife wakes me up and says something smells in the room. After clearing my head I realize there was a heavy stench of weed coming from somewhere. She said she was starting to get a headache and I called the front desk. I explained our predicament to the front desk receptionist and she said there were no other rooms to move us to… sorry!
I asked for the manager and she said “If you want to speak to the manager you have to come down to the front desk.” Very curt, very rude tone.
We got dressed, grabbed all our things, and went to see the manager. After another deflection from a receptionist, my tone went from pleasant to aggravated. I asked to speak with the manager. He comes out with a deadpan look on his face and in the briefest, I-don’t-give-a-fuck tone tells me “There’s no other non-smoking rooms. I’ll send housekeeping up to spray the room to remove the smell.”
I said “So instead of the smoke/stench in the room, you want us to breathe the chemicals you’re gonna spray all throughout the room? How is spraying going to stop the smoke/stench from coming in?!”
”That‘s all I can do.”
”That‘s not going to solve the problem! I‘d like a refund.”
”No refund because you’ve been here since 5.”
I said “We haven’t been in the room since then! We were woken up by something that shouldn’t be in a non-smoking room. I want a refund because we aren’t going back in there. I’ll drive the 2 hours to go back home if I have to!”
Denied again.
Then he said “I’ll send security up too.”
I asked “What the hell is security going to do?!”
”They’ll find where the smell is coming from and tell them to stop smoking.”
… I looked at him like he was batshit crazy, which he was!
I said “You really think those people will stop smoking just because you tell them to?” How long/much must they been smoking for it to stink up my room in the first place?? There was no smell in the hallway, just in our room, so there was no way for them to find them unless they banged on every door at 1am.
I demanded a refund again and was curtly refused. I said “Well, we aren’t staying in that room. Can you arrange another room in one of your affiliated…“ and his head was shaking ‘No’ before I even finished.
”Why not?”
”Our computers aren’t linked to there’s.”
”Can’t you make a phone call…”
“No. Can’t [won’t] do that.”
”Then I want to speak to YOUR supervisor…”
”There’s no other supervisor here.”
”Then we’re leaving. We‘re not staying in that room.”
”Ok. Fine. [I don’t give a shit]”
I saw him go over to the receptionist that was helping us, expecting him to check us out of the room.
I drove home 2+ hours to get home by 3:30am.
The next day I decided to call and see if the manager checked us out or not because his incompetence was just that evident. He didn’t check us out. I laughed when the lady asked us to come down.
Ive been giving the Trop my business for the better part of 24 years. No longer.
And that’s how my long-awaited weekend was ruined.
Just thought I’d share the debacle of my recent weekend at the Tropicana Casino and Resort in Atlantic City.
Let me preface by saying that this was originally supposed to be a wedding anniversary getaway which was postponed due to a nasty stomach virus. Getting it bumped to the 17-18th was a nice Father’s Day bonus, and we were really looking forward to it - non-smoking room and king sized bed here we come!
So after a hectic day, we arrive about 5pm on Saturday and promptly check in. After dumping our stuff in the room, which had a very faint odor of weed, we left for dinner and some gambling. After a bout of bad luck and -$300, we decided to call it an early night because we were both tired.
Around 1am my wife wakes me up and says something smells in the room. After clearing my head I realize there was a heavy stench of weed coming from somewhere. She said she was starting to get a headache and I called the front desk. I explained our predicament to the front desk receptionist and she said there were no other rooms to move us to… sorry!
I asked for the manager and she said “If you want to speak to the manager you have to come down to the front desk.” Very curt, very rude tone.
We got dressed, grabbed all our things, and went to see the manager. After another deflection from a receptionist, my tone went from pleasant to aggravated. I asked to speak with the manager. He comes out with a deadpan look on his face and in the briefest, I-don’t-give-a-fuck tone tells me “There’s no other non-smoking rooms. I’ll send housekeeping up to spray the room to remove the smell.”
I said “So instead of the smoke/stench in the room, you want us to breathe the chemicals you’re gonna spray all throughout the room? How is spraying going to stop the smoke/stench from coming in?!”
”That‘s all I can do.”
”That‘s not going to solve the problem! I‘d like a refund.”
”No refund because you’ve been here since 5.”
I said “We haven’t been in the room since then! We were woken up by something that shouldn’t be in a non-smoking room. I want a refund because we aren’t going back in there. I’ll drive the 2 hours to go back home if I have to!”
Denied again.
Then he said “I’ll send security up too.”
I asked “What the hell is security going to do?!”
”They’ll find where the smell is coming from and tell them to stop smoking.”
… I looked at him like he was batshit crazy, which he was!
I said “You really think those people will stop smoking just because you tell them to?” How long/much must they been smoking for it to stink up my room in the first place?? There was no smell in the hallway, just in our room, so there was no way for them to find them unless they banged on every door at 1am.
I demanded a refund again and was curtly refused. I said “Well, we aren’t staying in that room. Can you arrange another room in one of your affiliated…“ and his head was shaking ‘No’ before I even finished.
”Why not?”
”Our computers aren’t linked to there’s.”
”Can’t you make a phone call…”
“No. Can’t [won’t] do that.”
”Then I want to speak to YOUR supervisor…”
”There’s no other supervisor here.”
”Then we’re leaving. We‘re not staying in that room.”
”Ok. Fine. [I don’t give a shit]”
I saw him go over to the receptionist that was helping us, expecting him to check us out of the room.
I drove home 2+ hours to get home by 3:30am.
The next day I decided to call and see if the manager checked us out or not because his incompetence was just that evident. He didn’t check us out. I laughed when the lady asked us to come down.
Ive been giving the Trop my business for the better part of 24 years. No longer.
And that’s how my long-awaited weekend was ruined.
