Bridge/Jumbo Index Issue (2 Viewers)

desjgn said:
Ok, just posted an update for everyone on kickstarter. No reply whatsoever. I try to give a chance and benefit of the doubt but to no avail. A reprint is now in the works and I am hopeful for a March arrival. These most likely will be printed on the Classic Culture plastic. If you want a sample card, let me know.

My apologies for the late reply and this fiasco. January has been a crazy month for me at work.
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I would like 3 setups of the reprint, if possible. I wasn’t a member of the original Kickstarter
 
desjgn said:
Ok, just posted an update for everyone on kickstarter. No reply whatsoever. I try to give a chance and benefit of the doubt but to no avail. A reprint is now in the works and I am hopeful for a March arrival. These most likely will be printed on the Classic Culture plastic. If you want a sample card, let me know.

My apologies for the late reply and this fiasco. January has been a crazy month for me at work.
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Jason,

I know you have your hands full so no rush on the answers but some questions I have are:

Are we sending back the old decks?

How are you planning on sending out the new decks to those of us who purchased unopened decks from other members.

Thanks
 
While we are all focusing on the "marked" decks, lets not forget about the fragility problem either.

I have seen three decks end up with broken cards in the first few hours of play. Sure, these cards are better than paper cards but they aren't any more durable than cheap plastic decks from china. Even if the print job was perfect the short life span of the cards is a major problem. Resellers were going to get a lot of returns . . .

DrStrange
 
These are great questions. I have pondered the first one many times and the only viable option would be to have them recycled. My thought is that even if they were donated to any demographic, eventually people would notice especially with the red decks. These are simply no good to anyone and easily compromise any game played.

For the second question, I would need some additional input from those who sold decks from their orders. Those of you who sold decks, did you keep a record of who received them?
 
justsomedude said:
I sold:

2x setups to @churlbut18
and
2x setups to @Duck

So I still have 2x setups in my possession.

According to my PM log, I think @churlbut18 ended up reselling those 2 setups, but I don't know to who.
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I was about to resell my 2 setups, but then someone told me about the issue that was taking place and I canceled my sale. I still have my 2 setups, unopened.
 
My friend in Washington State says he has them but I can't confirm if both setups are in the package.
 
Could you sell these to the magician crowd as a marked deck?
There might also be a tax advantage if you have them destroyed with proof.
 
BGinGA said:
Curious as to the status of those 19 delivered set-ups. Were all defective?
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No idea. Haven’t got a lot of feedback - do you want to cancel your order? I have it boxed up, not opened.
 
Ok, here is what has transpired over the weekend. I needed to talk with @Gunnar about his conversation with Modiano. It was interesting to hear his point of view with the contact at Modiano. I discussed what I have been told in emails and we compared conversations. I am leaving a few things out because I need a clarification before giving more details.

I then emailed Modiano to ask again if they are doing a reprint to make this order right and why I have not been communicated to concerning any developments as promised after the sixth of January. I received a reply in typical fashion where they say we can work together to find the right solution and that because my contact is out of the office this week that the President of Modiano will be contacting me for further communication to find the best solution. I am not sure why they just can’t tell me that they are working on a reprint.

So not really an update for me or any of you until I receive communication from the president. This doesn’t help me get closure yet or to definitely confirm that I am going elsewhere for a reprint of the Classic Baroque decks. I really don’t want this to drag on any further. Hopefully, this week I can give a firm answer on what is taking place with a reprint.

Also, if I have them done on the Classic Culture stock, that manufacturer cannot begin production until March so there is going to be some waiting again to do if that is the route I end up taking.

There is no further need to contact Modiano directly. They have heard you and now Desjgn and them need to get to an agreement this week. Thank you and sorry that this cannot be more helpful. I really want this completed because this stress is like a flu bug that lingers and lingers. Let me post further details as I get confirmation.

On a good note though, @T_Chan of Chanman Poker Tables is becoming an official Canadian seller of Desjgns. He will have the Classic Flourish, Classic Victorians in both color sets, as well as the casino bridge/jumbo decks for sale. So for those in Canada, there will finally be some savings on shipping costs when ordering directly from me.
 
desjgn said:
On a good note though, @T_Chan of Chanman Poker Tables is becoming an official Canadian seller of Desjgns. He will have the Classic Flourish, Classic Victorians in both color sets, as well as the casino bridge/jumbo decks for sale. So for those in Canada, there will finally be some savings on shipping costs when ordering directly from me.
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Best news I've read all day. (y) :thumbsup:(y) :thumbsup:(y) :thumbsup:
 
@desjgn - Jason, I think you have been more then fair and patient with Modiano with their major error and lack of customer service. But it really seems like you are getting a run around here. They are messing with your reputation and your customers. That is not a good combo and not good for your business.

At this point, even if they do finally decide to do a re-print I don't think that is enough. The nice patient guy approach has not worked and it is time for Modiano to go above and beyond to make you happy for their mistake and lack of service.

Not sure what that means but perhaps they refund your money and comp you a reprint for the embarrassing mistake they made and did not acknowledge in a timely fashion.

They told you they had evaluators look at the cards and did not see a problem. Blow off #1.

Then they ask you to have your customers contact them with more proof. Many did just that and none of your customers received any feedback. NONE. Blow off #2

Some even provided videos opening brand new set ups proving their flawed cards. Again, no feedback from Modiano to your customers. Blow off #3.This is just wrong.

Their total lack of customer service and lack of proper communication is unacceptable. This is something that comes to mind.

If we are small potatoes to them then this request should not hurt them either. They should think long term rather then the short term loss.

At this point, we all have been waiting for a very very long time. I'm sure many are frustrated as I know I am. What is another few months to wait for a better quality card in the Classic Cultures. I am fine with that and want that to happen.

Thank you for all that you do but now is the time to get firm. Modiano needs to make this right.

Thanks again,
Kyle
 
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@desjgn I've gone through my 2 setups and found that 1 red deck has consistently identifiable lighter colored cards, 5 of them that I could identify. The other setup seems to be fine. The blue ones all look the same to me. Do you want pictures posted in this thread, or PM them to you?
 
Anthony Martino said:
hoping everyone is made whole on this
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You better believe everyone will be.

I actually have been firm with them and the only reason I am entertaining any discussion is that they have mentioned with Gunnar that they are looking to reprint, verbally. However, that really doesn’t hold any value for me. I should have heard from the president awhile ago and even now as I am told he’ll contact me, two days have gone by. Three days left for any hope of salvaging this—not really expecting much.

They will not be refunding anything. They would balk at that suggestion. I really don’t have any good expectation from them as this week concludes. So....

I am looking for future opportunities as I have the time to research more and gather quotations. If my only option right know is to wait for March to have them printed on the Classic Culture plastic fine, but I forward think in terms of what material/manufacture I want future Desjgn products to be.

No offense intended on my opinion on this....
Copag is out—they basically declared war on me when I first started, lol. Plus they have the one of the thinnest plastics and was never in the running.
Cartamundi based in Dallas, basically owns Copag, but they haven’t been open to work with me either. They do have a wealth of potential materials though.
Not going to mainland China...
There is Piatnik which I like because they also have a bright white plastic and the printing/color is good. I like a richness in my color when it comes to printing. I wouldn’t mind Fournier material but it is an off-white, but love the feel.
 
QuiQuog said:
@desjgn I've gone through my 2 setups and found that 1 red deck has consistently identifiable lighter colored cards, 5 of them that I could identify. The other setup seems to be fine. The blue ones all look the same to me. Do you want pictures posted in this thread, or PM them to you?
Click to expand...

No need, but thank you for letting me know.

For anyone who is a backer and those that received decks from backers, whether they were good or bad, will receive the reprinted decks. In my mind, there is no alternative except to make it right with everyone affected.
 
Classic Culture, Piatnik, Fournier all sound great to me. (y) :thumbsup:(y) :thumbsup:(y) :thumbsup:

It's been this long, might as well get a quality print job on top notch stock instead of a half-ass reprint from #$%&ano :mad:
 

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