Customer Service Issues with OWPS (1 Viewer)

[RainmanTrail]

It doesn't seem like the OP is holding anyone in poor regard, he simply asked if others have experienced a delay with a specific vendor, and if that experience is normal or not.

The tone behind the OP could yield some insights behind why Sal may have come across as having been frustrated. It has only been a week delay from the initial estimate and he's already taken to the forum's with a post titled "Customer service issues with OWPS..."

As a comparison, I too am on the same timeline as the OP, but I haven't even inquired about it, let alone complained, and certainly not taken to the forums for a Cersei Lannister style public shaming. In my opinion, a one week "delay" from a business like OWPS partners well with patience. OP clearly has none. That's not to say I won't complain when a situation warrants it (see my thread about the Wynn chip shipping fiasco) but it'll damn sure be warranted and probably a "three strikes, you're out" situation before I do. This seems more like an accidental inside pitch and he's already charging the mound... YMMV

 

[Mental Nomad]

How angry am I entitled to be at Amazon when this doesn't ship, at all?

 

[upNdown]

Still rooting for you

 

[justincarothers]

The tone behind the OP could yield some insights behind why Sal may have come across as having been frustrated. It has only been a week delay from the initial estimate and he's already taken to the forum's with a post titled "Customer service issues with OWPS..."

As a comparison, I too am on the same timeline as the OP, but I haven't even inquired about it, let alone complained, and certainly not taken to the forums for a Cersei Lannister style public shaming. In my opinion, a one week "delay" from a business like OWPS partners well with patience. OP clearly has none. That's not to say I won't complain when a situation warrants it (see my thread about the Wynn chip shipping fiasco) but it'll damn sure be warranted and probably a "three strikes, you're out" situation before I do. This seems more like an accidental inside pitch and he's already charging the mound... YMMV

First of all you didn't relay correct information Rainman. I wasn't given an "estimate". I was told my chips "would be shipped within three weeks"


Secondly let's pretend we are ordering t-shirts for a special event. We need the t-shirts within 5 weeks. We find a t-shirt producer's website. The website says all custom t-shirts will ship within three weeks. Since they are in the US we assume shipping will take some time less than 2 weeks so we should be good. We order the shirts, send the producer the artwork. He then sends back a proof and in that email states unequivocally that they will be shipped within three weeks and that we would receive a shipping notice. His words, not ours. After the three weeks has passed we send a polite email checking on the status. He says, that is only an estimate. I guess you are ok with that? I have plenty of patience. Communication would be helpful. If you cant deliver on what you promise you should at least communicate that with your buyer, at least if you want them to come back.

My only intention in posting this was too see if any of you had had any problems in the past getting your order. I was promised something and that promise was not kept. If someone feels shame for that, that would be on them. If you tell me you will do something for me and then i pay you to do that and you don't do it i guess i am supposed to just sit back and wait because these are poker chips? That makes no sense.

 

[Ronoh]

Do you feel the tone of the replies to your thread so far? People understand what you are saying, there really is no reason to repeat yourself using altered scenarios. If you're wanting to "get the word out", you've done it. Not really sure what else you're after here.

Per your examples if I ordered something that said "will be delivered within three weeks" and I needed them in four weeks for an event you can be sure I would let the vendor know I had an absolute "need by date" before ordering regardless of what the website said. But I get the feeling that isn't even the case here... more than anything it seems you're upset because his response wasn't apologetic. A thing is not a thing unless you make it a thing.

If you don't like the way they do business that's fine, don't use them again. It's obvious by the responses here that you're in the minority.

 

[ParrotheadMZ]

Ive dealt with Sal on several orders and he has always been a pleasure to work with. Even when he made a mistake with my order he made good super fast. Class act, no worries man!

 

[Poker Zombie]

A thing is not a thing unless you make it a thing.

This is why it is pointless to try and tilt Ronoh.

Well, this, and the fact that he keeps winning all the things.

 

[Poker Zombie]

Just to close down this thread...

My chips arrived yesterday. 1 month and 4 days from the digital prototype. A total of 1 month and 7 days from when I first contacted Sal about the project. I am quite pleased with the results, and quite frankly, 1 month and 7 days from nothing to chips in hand...

I'd call that a good turnaround.

Also, a bonus shout-out to Sal for adding 3 extras. (y) :thumbsup: