Is Gemaco Still In Business? (1 Viewer)

[Bikshu]

The red box is the same as my 1st set up of superflex cards came in many years ago. I believe that's just the way they are packaged in that particular design/color.

So then they likely weren't used setups after all. They are just "new old stock" from way back when, which apparently came in different packaging than the poker sized Superflex cards for whatever reason. That's very interesting!!! Thank you for letting me know.

 

[TheBigTater]

I wouldn't worry about the generic looking card boxes, these look just like the boxes that were used to ship to cardrooms/casinos. The only ones I've ever seen come in the clear cases were those sold to the retail market (cardrooms don't care that much about the card brand package marketing). Search for the threads with the Grand Victoria casino cards that were sold some time back. I remember mine came in the generic green boxes. And @Tommy sold quite a few Gemaco setups in the past and I remember those all came in the generic card boxes.

However I would recommend that you contact them immediately about the missing/unfulfilled setup. One of the things Kardwell has been know for in the past is bait & switching of product they don't really have in stock. Also their communication was horrible, getting them to refund money use to be a real chore. I would stay on top of them about either getting a refund or fulfilling the order they sold you. Hopefully Kardwell is turning things around with support.

Glad you got some to try, the Superflex cards are much better than the GemPro for sure.

 

[mike32]

I agree with other posters the boxes and paper wrapping are totally normal. I have a feeling Kardwell will make good on your money. I think they are trying to turn over a new leaf. Keep us posted!

 

[Bikshu]

I wouldn't worry about the generic looking card boxes, these look just like the boxes that were used to ship to cardrooms/casinos. The only ones I've ever seen come in the clear cases were those sold to the retail market (cardrooms don't care that much about the card brand package marketing). Search for the threads with the Grand Victoria casino cards that were sold some time back. I remember mine came in the generic green boxes. And @Tommy sold quite a few Gemaco setups in the past and I remember those all came in the generic card boxes.

However I would recommend that you contact them immediately about the missing/unfulfilled setup. One of the things Kardwell has been know for in the past is bait & switching of product they don't really have in stock. Also their communication was horrible, getting them to refund money use to be a real chore. I would stay on top of them about either getting a refund or fulfilling the order they sold you. Hopefully Kardwell is turning things around with support.

Glad you got some to try, the Superflex cards are much better than the GemPro for sure.

I agree with other posters the boxes and paper wrapping are totally normal. I have a feeling Kardwell will make good on your money. I think they are trying to turn over a new leaf. Keep us posted!

That's a great point about casinos not caring about the packaging at all. It had never even occurred to me that these setups might have originally been intended for casino/cardroom use and so they wouldn't have the "fancy" plastic packaging. Thank you everyone for the assurance that these were legit new cards!

And yes I absolutely do plain to contact Kardwell about the missing setup very shortly. I have already gathered documentation about the original order including confirmation emails and screen prints of their own webpage showing that the item is still listed as "Pending" and thus the order was only partially fulfilled. I will reach out to them with this information tomorrow to see what they say.