Shoutout to Faded Spade (2 Viewers)

[RagingAZN]

People always bag on Faded Spade (I’m a COPAG fanboy but I personally think the FS artwork is great) but their customer service is great.

One of my monkeys damaged a card (he has sandpaper for hands) so I emailed them and they sent me one out for free right away.

COPAG has a good card replacement policy too but they wanted to charge me 40 USD for it! I know there’s shipping cost involved but it most definitely does not cost $40 to ship a card down here. @NotRealNameNoSir kindly helped me out last time by getting it to sent to him and then sending it to me in an envelope.

FS just sent me a hand written envelope with the card inside a card.

+1 for their customer service!

 

[NotRealNameNoSir]

People always bag on Faded Spade (I’m a COPAG fanboy but I personally think the FS artwork is great) but their customer service is great.

One of my monkeys damaged a card (he has sandpaper for hands) so I emailed them and they sent me one out for free right away.

COPAG has a good card replacement policy too but they wanted to charge me 40 USD for it! I know there’s shipping cost involved but it most definitely does not cost $40 to ship a card down here. @NotRealNameNoSir kindly helped me out last time by getting it to sent to him and then sending it to me in an envelope.

FS just sent me a hand written envelope with the card inside a card.

+1 for their customer service!

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That's a success story! Good to hear, glad they helped out.

 

[btbmason]

I thought the print on the card was the graphic on the card back at first.

Great story, always love when good customer service comes through!

 

[RKC1978]

Still waiting on two replacements from the FSX set I just ordered. Seems like my customer service experience has bee the opposite of yours.

 

[muneyjordan]

How long ago did you purchase your cards?

I just had a card from each of my two FS 4color decks delaminate, and they told me flat out to kick rocks because the order was over a year old.

Felt that was pretty bad customer service imo. But I’m glad to hear your experience went wel!

 

[allforcharity]

I just had a card from each of my two FS 4color decks delaminate, and they told me flat out to kick rocks because the order was over a year old.

Felt that was pretty bad customer service imo.

Well, back to the bottom of the want pile they go. Right under Kem for their price gouging.