Shoutout to Faded Spade (1 Viewer)

RagingAZN

3 of a Kind
Joined
Aug 17, 2016
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Location
New Zealand
People always bag on Faded Spade (I’m a COPAG fanboy but I personally think the FS artwork is great) but their customer service is great.

One of my monkeys damaged a card (he has sandpaper for hands) so I emailed them and they sent me one out for free right away.

COPAG has a good card replacement policy too but they wanted to charge me 40 USD for it! I know there’s shipping cost involved but it most definitely does not cost $40 to ship a card down here. @NotRealNameNoSir kindly helped me out last time by getting it to sent to him and then sending it to me in an envelope.

FS just sent me a hand written envelope with the card inside a card.

+1 for their customer service!

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People always bag on Faded Spade (I’m a COPAG fanboy but I personally think the FS artwork is great) but their customer service is great.

One of my monkeys damaged a card (he has sandpaper for hands) so I emailed them and they sent me one out for free right away.

COPAG has a good card replacement policy too but they wanted to charge me 40 USD for it! I know there’s shipping cost involved but it most definitely does not cost $40 to ship a card down here. @NotRealNameNoSir kindly helped me out last time by getting it to sent to him and then sending it to me in an envelope.

FS just sent me a hand written envelope with the card inside a card.

+1 for their customer service!

View attachment 1393896
View attachment 1393897
That's a success story! Good to hear, glad they helped out.
 
I thought the print on the card was the graphic on the card back at first.

Great story, always love when good customer service comes through!
 
How long ago did you purchase your cards?

I just had a card from each of my two FS 4color decks delaminate, and they told me flat out to kick rocks because the order was over a year old.

Felt that was pretty bad customer service imo. But I’m glad to hear your experience went wel!
 

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