Are you still doing that…other thing with at that…other card house?
Nope, they sacked the GM and then told me they wanted to do our Grand Opening the upcoming weekend, which would give me one week to promote it...........AND it was when The Lodge was running their 6-flight 100K freeroll plus all their other promos.
Not enough time to promote it, and a terrible decision to try and compete with their events.
But the cherry on top of the shit sundae was that they also told me they were going to start taking up to a $5 rake from cash game pots. That's 100% illegal here in TX. There are rooms throughout the state (primarily in Houston) that are doing it and getting away with it, but I'm not risking it and putting myself in harms way so I resigned.
The Lodge and TCH Austin are the two players in the market now, and the promo wars between them are great for the players. I think the problem they're not realizing is they're both fighting over the same pie, the same pool of players.
I still firmly believe there's additional pies in the Austin market to be tapped into, but the rooms leadership seem intent on fighting over the same group of misregs and grinders rather than mining the local populace for newer recreational players.
TCH has a much nicer room by miles, I don't think there's really anything the Lodge can do to their existing property to make it even come close to competing in comfort/ambiance.
That being said, TCH is not without its issues as well. Their Grand Opening saw them run a 30K GTD tournament on opening day that I cashed in. But they went from $5 pay jumps to $10 pay jumps and then back to $5 pay jumps for two levels, which was odd.
A week after their grand opening they hadn't updated their info page on poker atlas and were still promoting the grand opening on there.
Food service in my experience has been rough. The food is good, prices decent, but service has been the sticking point. It's like being in a casino poker room and trying to get service, few and far between. I had to send my food back twice because they kept messing it up. And while there are a few exceptions to the rule, the vast majority of the wait staff have come across as pretty miserable.
The dealers and floor staff have been pretty solid, as well as the front desk. Although a few hiccups I've experienced:
1. I'm on transfer list to another table, somehow they skip over me and move a different player. I'm next up and a new player is seated at my table. One of the floor guys goes up to him and lets him know there's a seat open at the table I'm next to transfer to, so I had to speak up to avoid getting skipped again (I believe the front desk is supposed to handle this stuff, but maybe the floor guy was good friends with this player and trying to help his buddy out and circumventing their protocol?)
2. You're supposed to go to the front desk to get your table and seat assignment, then when you show up at the table your name will appear on the table and the dealer just scans your card and marks you as arrived. I was playing at my table with a random dude just kinda circling our table like a shark. As soon as a seat opened up he promptly sat down. There was a wait list, but he just jumped the line. The dealer took the path of least resistance, I could see the dealer pause when he noticed no one had been put into the just vacated seat by the front desk, but then he took the guys card and scanned him in anyway.
3. We had two tables of PLO running and my table had 3 open seats, the other table 1 open seat. They call for a 3rd table to start, only four people show up, perfect to fill the two existing games. But does the floor do that? Nope, they wait and wait until the new game gets 5-6 players and they keep it and my table short-handed, so I just racked up and left.
In their defense, TCH has gone from running a 13-table room which typically saw 4-6 games daily to a 46-table room that's been getting 10-20 games daily.
Their tournament schedule is still pretty stale, a carryover from the previous location. They'll need to step that game up to compete with The Lodge who still dominates the tournament market locally.