I've had a license for Poker Mavens for a few years now, but it never really took until social distancing. In fact, I hadn't even spun up the server for a couple of years until 6 weeks ago. I was hosting it out of my home using an off lease enterprise Dell R710 (12 cores, 132GB of RAM, 2 TB SSD) server running ESX. The performance was fantastic. Poker Mavens uses next to no resources. Low cpu, low memory, and very low bandwidth. But as friends started to invite friends and the user base grew and I suddenly found myself running two weekly tournaments and pretty much nightly ring games, I got nervous. I didn't want to be sitting with egg on my face and a bunch of disappointed players if my server died or my Internet blipped out briefly. So I decided to buy a cheap cloud server. And I now have my virtual machine at home as a backup or easy migration away from cloud hosting.
Banker secrets? Don't have any at the moment. We do pretty much the same as some others here. I made one of my trusted players a remote admin. He is often the banker as well. People use Interac transfers to send buyins and then he (or me) update the player balance. Next morning, the user account balances are what needs to be paid out by the banker. No balance carrying at all. That would become a nightmare. Even though I make no money off hosting this, if I added a payment portal, I'm pretty sure that would be asking for trouble. Even with no rake.
I have never accidentally ended a game. Had a couple of tournaments that were less than ideal until I got a better feel for what I wanted for starting stacks and blinds structure.
We don't have chops. We only do freezouts. Usually the top 3 get paid. Will adjust that based on players. Next time more than 20 play, I'll change it to top 4 get paid. No one has ever suggested a chop. If they did it would be easy enough to do, I guess. The banker would just need to be told how much to send to each player.
I bought the Gold license at the time because I think there was some limitation that bothered me. I don't really remember now. But I am glad that I do have the gold license as I do use an ssl cert for my site. Also, Gold license now includes fractional chips. They used to only be offered in the Pro license. That was a huge pain because our weekly game is .50/$1
I wish the software had a tournament clock. Kent is pretty open to suggestions--and this one makes just about every wish list--so we will probably see one at some point. I was running some tournament software on my pc and then sharing that application in my Jitsi window rather than my webcam, so that those who wanted a large, real time clock with blinds schedule, could just click on my tile in Jitsi. It worked fine, but scheduled breaks kind of knock things out of sync. The tournament software knows to break every X levels based on how I configure the tournament in PM. But in the actual gameplay, a break will not start precisely at the end of 4 rounds as some hands may need to finish first. So it was a bit of juggling that I can't be bothered to do anymore. Especially, since with the most recent patch Kent added popup statistics to the pot Total box if you just hover your mouse over it.
If anyone is aware of any tournament software (or even just tournament clock) with a built-in web server, I would love to know about it. I looked all over. I even purchased blinds valet as I misunderstood a comment on another forum that called it web software. I took that to mean that I could serve a website that displayed the running tournament details. That was not the case with blinds valet.