Sending payment and then getting any of the following are all disrespectful to the buyer:
A.) no response
2.) a pre shipment label then no response
D.) no response, then wait, then shipping label once it hits the post office
The seller should be responsible for closed loop communication since they are the ones driving the sale. If someone claims dibs and I don’t reach out via message to close, that’s on me. If I don’t respond after payment is made, that’s on me. If I send tracking info and then left that package linger for any reason, that’s on me.
This is why for every transaction as seller I will always do the following at the earliest possible moment:
- Initiate message, if not already done, detailing specific payment instructions, making it clear the buyer is now in control of the timeframe
- Confirm I have received payment and let them know when to expect tracking info
- Get the package ready and then send tracking info along with and expectation of when the package will be hitting the post office counter
- Further expectations of possible delays (if any) that may occur as well as what information the buyer can expect if those extenuating circumstances come to pass.
- I request the buyer give me confirmation of when the package arrives to close the loop on the transaction
While some of these might be over the top, someone has entrusted me with $5 - $5000 of their hard earned money and I feel I owe them that much. This is also the reason I won’t bump a thread if I can’t get the package ready to go in the next 24 hours. I also think this approach gives me the latitude to be honest with the buyer about what to expect if they purchase something that hasn’t been bumped in a day or more.
Long post long, this is all about transparency and trust. While I understand the frustration of the shipping equivalent of leaving someone on read, I try to give everyone the benefit of the doubt, within the parameters of what’s above.
If the pre shipment is an annoyance regardless of the communication angle, have you considered leading with that preference as a buyer? If I knew that’s what you wanted, I’d happily oblige