I received an email from the printing company today. Basically, we are submitting artwork without following the template. I will need everyone to look over their artwork to make sure it follows the template attached. This is the email I received today. I’m guessing the designer usually edits them for us but since this is a large order they will not do it. I will send out template file via email tomorrow so changes can be made to artwork. Here is the email describing the issue.
“Hi Mike,
Your designer reached out with the following notes regarding your current order-
“Hi, they keep sending files without bleed, forcing us to have to open all of their files and edit them. Normally, it's not a huge deal, but this is a very large order. I am attaching the templates for the 2 dies for this order and their future orders. In these templates, the customer will see the dieline, safe zone, and a bleed line. We need all of the artwork to go to the bleed line. They need to make sure all text and logos fit inside of the safe zone. Last, we need the document sizes set to the bleed size. Basically, they need to add 1/8" bleed on all sides and resubmit. Thank you”
If you would please rework the artwork so it fits within the templates and resend it that would great. Once we receive the updated files, the design team will be able to send over a proof.”
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