I also live in Europe and can something to say.
I once bought 50 Aztar primary 1k chips from Jim at the Chiproom. When I reported that they didn't arrive he offered full refund or 50 more in another shipment. I as always ended up being more than satisfied with his actions.
+1
I had the same story, with the disappearance of chips ...
Jim quickly solved the problem.
(and it shows that the losses - it's part of the business ... unpleasant, but part of it ...
as well it should be noted that, according to international laws, until the buyer has not received the parcel, it belongs to the sender ...)
All parcels received from members of the community were packed just great .... perfectly .. as opposed to unknown guys from
eBay.
I do not think that
@Bobb59 packed up their bad.
Customs often opens my parcel. And the most that use these goats is an adhesive tape. loss could happen there ..
if I do not get the goods, then I demand a full refund.
if it happens that the parcel still came (even after a couple of months), regardless of the reason, I'm trying to track down the seller and pay him.
In this case, it would be fair to compensate the losses of the Seller.
it is not about the bike, with whom did not come the wheel.
we all know how frustrating to lose chips.
"Laws" on the buyer's side.
but the law is only a crutch for morality.