Nanook (15 Viewers)

[elemeno]

There is typically no excuse for a lapse in communication for more than a couple months in the majority of most instances, as it takes two minutes to log in and give an update to put someone at ease

Yea it’s basically this and/or drop by the post office on your way to the grocery store.

but full stop, Nanook is wrong and needs to make it right. There isn't much else to go over.

This. If @rustycheerio had panic posted a second after @Nanook ’s estimated delivery date, then I would understand all the replies. But going incommunicado for months doesn’t corroborate all the “he’s a good guy” statements.

 

[Josh Kifer]

"tip of the iceberg" situations.

 

[rustycheerio]

I was hoping the @Marius L update would have brought a resolution within a week

me too

 

[BarrieJ3]

Emphasis mine. There are more unresolved situations out there. I think OneEyedDollar also went MIA with people's money.

I think he did or is catching up.

Including you, I believe?

I get it, life happens, but as long as someone isn’t completely incapacitated, a month or two to get to the post office should be more than enough time and already incredibly patient. If he doesn’t have the time, energy, desire, whatever to finish the job, why not mail the chips back?

I'm on both sides! Lol I've been the screwup back in the day. But yes, I'm currently waiting for $1k+ in chips to be sent back so that I can resell them I guess. I don't actually know because he's talked to other PCFers about it, but not logged back in or talked to me.

 

[RainmanTrail]

Including you, I believe?

I get it, life happens, but as long as someone isn’t completely incapacitated, a month or two to get to the post office should be more than enough time and already incredibly patient. If he doesn’t have the time, energy, desire, whatever to finish the job, why not mail the chips back?

Because he's already taken payment for the work. To send the chips back unfinished would carry with it the obligation to refund payments and he's likely already spent that money. I just wish I had known there was an issue last month when I sent him chips at the beginning of Sept. He told me he'd have them back to me by the end of the month, so I sent payment. Then he disappeared and I found this thread 2 months later. Had I known he had a massive backlog of other people's chips that he hadn't gotten to yet, I wouldn't have sent him mine.

 

[LeLe]

I was hoping the @Marius L update would have brought a resolution within a week

me too

I expecting at least logging in right away (or the next day) and give an update on what happened and get to some resolution.

Definitely not another week of radio silent

 

[Gorbash]

I sent him chips at the beginning of Sept. He told me he'd have them back to me by the end of the month, so I sent payment.

As someone currently on his 18th month and roughly 12th iteration of "they'll be done in a few weeks" and counting, THIS is really fucked up. And I put up with @Josh Kifer's shit all of the time, so you know my tolerance for fucked up shit is a lot higher than the average proctologist practicing in Boise.

 

[LeLe]

Because he's already taken payment for the work. To send the chips back unfinished would carry with it the obligation to refund payments and he's likely already spent that money.

Also, at this point. You will be lucky if you can just get the chips mailed back without getting any refund of the payment paid.

 

[horseshoez]

Has anybody considered asking who lives in the area that could possibly go to the mailing address in hopes of collecting all the chips and sending them out to their respective owners?

 

[doublebooyah85]

Because he's already taken payment for the work. To send the chips back unfinished would carry with it the obligation to refund payments and he's likely already spent that money. I just wish I had known there was an issue last month when I sent him chips at the beginning of Sept. He told me he'd have them back to me by the end of the month, so I sent payment. Then he disappeared and I found this thread 2 months later. Had I known he had a massive backlog of other people's chips that he hadn't gotten to yet, I wouldn't have sent him mine.

Surprised he took payment ahead…I never paid him prior to work. Any updates @Marius L ?

 

[rustycheerio]

Because he's already taken payment for the work. To send the chips back unfinished would carry with it the obligation to refund payments and he's likely already spent that money. I just wish I had known there was an issue last month when I sent him chips at the beginning of Sept. He told me he'd have them back to me by the end of the month, so I sent payment. Then he disappeared and I found this thread 2 months later. Had I known he had a massive backlog of other people's chips that he hadn't gotten to yet, I wouldn't have sent him mine.

this is what i was trying to prevent, i knew he was taking more work but not actually doing more work.

 

[rustycheerio]

dudes sitting on $20K plus worth of chips , yet not logging in and keeping people updated on previous jobs. lol.
the boy who cried wolf

 

[rustycheerio]

Because he's already taken payment for the work. To send the chips back unfinished would carry with it the obligation to refund payments and he's likely already spent that money. I just wish I had known there was an issue last month when I sent him chips at the beginning of Sept. He told me he'd have them back to me by the end of the month, so I sent payment. Then he disappeared and I found this thread 2 months later. Had I known he had a massive backlog of other people's chips that he hadn't gotten to yet, I wouldn't have sent him mine.

the ultimate hit and run

 

[TheTrout]

It’s 2024, so it’s now perfectly commonplace for people to chime in on matters they know next to nothing about. Which is great for me because it means I can post some thoughts here!

From the outside looking in, I am squarely with @rustycheerio on this. There seem to be some members who are confident that everyone will get their chips back *at some point in time* even though there is no timeline at all or any communication from Nanook even a week after reaching out to him outside of PCF.

If Nanook knows how people are feeling about the situation right now and won’t come on to talk or explain himself, it can really only mean one thing to me: he just doesn’t care that much. And if that’s true, can we be certain that chips are going to be returned?

Provided that Nanook himself has not been physically in the hospital this entire time, I can’t think of any reasonable set of circumstances where this would be even remotely okay.

We’ve all had something happen before that didn’t allow us to fulfill obligations on time. My wife unexpectedly went into labor 3 weeks before her due date while I had a For Sale ad up.
I told the purchaser that I could refund his money or ship the chips when we got home, and he decided to wait a few days and all was well in the end.

Everyone I’ve interacted with on here has been extremely understanding, but communication is a bare minimum requirement. It only takes a few minutes before you go to bed to jump on here and assure everyone that you are working on getting the jobs done or are swamped and have to send some chips back without having done anything.

At the very least, no one should ever send him chips again. This is reputation-destroying behavior. And I’m pretty shocked that some seem to be brushing it off.

 

[Taghkanic]

Amount of time necessary to respond to a DM: 20-60 seconds

Amount of time necessary to electronically refund a deposit: 20-60 seconds

Amount of time necessary to package up chips to send back: 5-20 minutes

Amount of time necessary to take chips to the post office: 5-30 minutes depending where you live

-------------------

I have had pretty positive interactions with Nanook, though there were some delays with my job which required more polite nagging than I like to have to do. He has provided an important service which many here have used.

That said, I don’t think anything less than being in the ICU for three months is an excuse for not communicating, not refunding any deposits, and not promptly returning chips when asked. At most, it should take an hour to reply, refund, package and return chips when requested. None of us are truly sooooo busy that we can’t find an hour once a week to handle urgent matters.

Even if physically unable to drive or carry packages to a P.O., I would respond promptly and then ask/hire someone to get them mailed.

Since there are no reports of major hospitalization, I have to assume that this is some mental block/major depression or the like which is preventing him from handling situations which should be really quite easy to resolve.

 

[rustycheerio]

Amount of time necessary to respond to a DM: 20-60 seconds

Amount of time necessary to electronically refund a deposit: 20-60 seconds

Amount of time necessary to package up chips to send back: 5-20 minutes

Amount of time necessary to take chips to the post office: 5-30 minutes depending where you live

-------------------

I have had pretty positive interactions with Nanook, though there were some delays with my job which required more polite nagging than I like to have to do. He has provided an important service which many here have used.

That said, I don’t think anything less than being in the ICU for three months is an excuse for not communicating, not refunding any deposits, and not promptly returning chips when asked. At most, it should take an hour to reply, refund, package and return chips when requested. None of us are truly sooooo busy that we can’t find an hour once a week to handle urgent matters.

Even if physically unable to drive or carry packages to a P.O., I would respond promptly and then ask/hire someone to get them mailed.

Since there are no reports of major hospitalization, I have to assume that this is some mental block/major depression or the like which is preventing him from handling situations which should be really quite easy to resolve.

or a scammer

 

[rustycheerio]

or a scammer

i say this because he knowingly has thousands of chips to be done and STILL lied and took on more jobs.

 

[DirtyTIVA]

@Tommy is there any way to pin this thread as it seems many more members have been affected than originally thought. Since this isn’t in the classifieds it can easily be glossed over if not bumped continuously.

 

[Josh Kifer]

@Tommy is there any way to pin this thread as it seems many more members have been affected than originally thought. Since this isn’t in the classifieds it can easily be glossed over if not bumped continuously.

I can start spamming gifs if needed.

 

[RainmanTrail]

@Tommy is there any way to pin this thread as it seems many more members have been affected than originally thought. Since this isn’t in the classifieds it can easily be glossed over if not bumped continuously.

Ya, I think I'm with you in this one. Seeing the scale of this, it needs to be known. At this point, I'd be happy just to get my chips back and write off the money as a loss.

 

[LeGold]

Because he's already taken payment for the work.

...which is why I, when providing services, don't like taking money upfront. I don't want either the client or myself ending up in a situation like this should any kind of shit hit the fan before I've finished the job.

 

[ekricket]

...which is why I, when providing services, don't like taking money upfront. I don't want either the client or myself ending up in a situation like this should any kind of shit hit the fan before I've finished the job.

Plus it’s easier to collect more for overruns, unexpected effort, and unforeseen expenses at the end, rather than asking for an extra payment afterwards.

 

[doublebooyah85]

Ya, I think I'm with you in this one. Seeing the scale of this, it needs to be known. At this point, I'd be happy just to get my chips back and write off the money as a loss.

Did he ask for payment up front? Or did you suggest it?

 

[RainmanTrail]

Did he ask for payment up front? Or did you suggest it?

I don't remember

 

[doublebooyah85]

I don't remember

Sorry about your problems nonetheless

 

[ChipFinderSK]

Right? At some point, talk is cheap.

Just want to post in the thread

 

[RainmanTrail]

Sorry about your problems nonetheless

I'm sure I'll eventually get them back

 

[Josh Kifer]

I'm sure I'll eventually get them back

Agreed. He had 17 months with my chips, and again, he ended up sending me the job completed and didn't charge me. I imagine you'll get them, just don't know when. I hope everyone's jobs show up and things get figured out.

And I will say, he did a fantastic job. Not worth the timeline, but in the end they are perfect for my set.

 

[BarrieJ3]

Agreed. He had 17 months with my chips, and again, he ended up sending me the job completed and didn't charge me. I imagine you'll get them, just don't know when. I hope everyone's jobs show up and things get figured out.

And I will say, he did a fantastic job. Not worth the timeline, but in the end they are perfect for my set.

Seems like a lot of these stories but 100% positive feedback.

We should normalize using the middle feedback and feedback becoming more of an A+/B/F system instead of the A/F/F it is today.

 

[Jacks]

All these similar stories begs the question - why 100% positive feedback?

And that’s because it’s all or nothing. If you leave anything but positive feedback, it’s pretty much a personal slight or attack.

This comment is neither an attack on vendor or customers, but is again, another example of where feedback system fails us. If there were issues going on years now, but people were still sending in chips until very recently, that seems to be an issue.

*and if all that feedback were present, I would still use nanooks services because everyone says he does an amazing job, I just would do so knowing it might be a year out from finished product*

Also not a shot at the forum specifically as idk what changes/capabilities this sfw has. Something as simple as feedback dropping off after 24 or 36 months would fix it, because it would become more normalized to leave at least middling feedback, knowing it’s not a permanent scarlet letter. Or of course just have a more gradient scale than 3 options if possible.

Yeah I’d love to see more granularity, like other marketplaces have

Shipping speed: 1-5
Packaging job: 1-5
Chips as described: 1-5
Communication: 1-5
Satisfied: 1-5

Then people could make their own judgments. I personally wouldn’t care if someone was slow to ship.

Having said all this, I haven’t been burned yet and hopefully others feel I haven’t burned them. I think there’s one or two transactions out of hundreds where I might ding a seller if there was more nuanced feedback, but definitely nowhere near sending the Scarlett red letter this forum currently offers.