I think the heart of the issue goes back to what
@detroitdad was saying. There is bound to be some angry customers if there is no warning or clarity on a potential issue.
I don't think any chip manufacturer is without a "defect" of some type every now and then, but it sure would be good to have an indication of what the chance of the issue is so that the customer can make the decision on if they want to take the risk.
I haven't ordered from
CPC, and likely won't due to all the minor issues that I see in their sets - same thing kept me from ordering from
BCC when they were around, I am just too fussy to spend thousands of dollars and not be close to totally satisfied. This is not a shot at
CPC, just an understanding that my expectations are potentially unrealistic.
I do have a couple thousand chips from ASM and there are definitely some issues with some of them - I have two racks of $0.50 chips that are a full chip higher in a barrel than any other colour. Do I use them? No, because it drives me nuts. Would any of the players in my game notice? Nope. By that definition, they sure are not a defect, but to my standards they are. If I was told that the chip had a 50% chance of being thicker, I wouldn't have ordered them.
Height variance has always been an issue and I remember a discussion with Jim B where it was said to mix all the chips together and they would average out to similar heights - that works within a colour, but doesn't within a set.
At the end of the day, I would just want to go into the deal with the manufacturer knowing what my expectations are and if their product is in line with them. Not saying my expectations are what the manufacturer has to meet, but a clear understanding of what I expect vs what they can make is key to a successful deal.
HPC had a disclaimer on their site in regards to the regular manufacturing issues with
BCC - pics of all the potential issues and what was considered a defect, and what was considered acceptable. It was likely a result of people trying to return chips they weren't happy with but were totally fine in the eyes of
BCC. End result of the pics was that you knew what you were buying and went in as a fully informed customer.