Mr. Cheese
Full House
Sorry to hear about the chip theft. I hope you get them back. This is one reason why I almost always have my deliveries sent to my work so they don't sit out on my porch all day.
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Mine Stolen? Keep Eye out for Aruba Palm Beach Chip set. (1 Viewer)
- Thread starter NayNay
- Start date
From the USPS website:
c.Insured mail provides the mailer with a mailing receipt. No record of insured mail is kept at the office of mailing; however, the USPS maintains insured mail delivery records for a period of time. An item insured for $500.00 or less receives a delivery scan. An item insured for more than $500.00 receives a delivery scan (includes returns products meeting the applicable standards in 505) and the USPS obtains and provides the recipient’s signature as the delivery record to the mailer electronically (excludes returns products). Customers may optionally obtain a delivery record by purchasing a hardcopy return receipt (Form 3811; also see 6.0 excludes returns products). Customers may direct delivery of mail insured for more than $500.00 only to the addressee (or addressee’s authorized agent) using Insurance Restricted Delivery (4.5).
c.Insured mail provides the mailer with a mailing receipt. No record of insured mail is kept at the office of mailing; however, the USPS maintains insured mail delivery records for a period of time. An item insured for $500.00 or less receives a delivery scan. An item insured for more than $500.00 receives a delivery scan (includes returns products meeting the applicable standards in 505) and the USPS obtains and provides the recipient’s signature as the delivery record to the mailer electronically (excludes returns products). Customers may optionally obtain a delivery record by purchasing a hardcopy return receipt (Form 3811; also see 6.0 excludes returns products). Customers may direct delivery of mail insured for more than $500.00 only to the addressee (or addressee’s authorized agent) using Insurance Restricted Delivery (4.5).
Just found an Insured Mail Receipt (Domestic Only $500 And Under) from a few weeks ago, and as expected, it has no mention of signature service being included.
According to the USPS web site, when mailing a MFRB insured for $400, several different services involving a signature can be purchased at additional cost ranging from $2.45 (Signature Confirmation) to $8.15 (Signature Confirmation - Restricted Delivery), depending on the exact service purchased.
bentax1978
4 of a Kind
Makes sense. If you go on their website, you'll notice that the insurance amount jumps from $7.00 for a $500 package to $9.45 for a $501 package ($2.45 difference) because over $500 they automatically add in the signature confirmation (as others have stated above).
I think the delivery is not in question. The OP stated that a neighbor observed the package, but then it was gone a short while later. So, if insurance covers, even after it's been successfully delivered, I'd be surprised. The OP can't in good conscience claim it never arrived.
bentax1978
4 of a Kind
I suppose the only way USPS insurance is going to pay out is if they acknowledge that leaving a package valued at $400 on the doorstep was negligent on their part (so perhaps not very likely).
This is actually why this past long weekend when we were out of town for a few days I had my mail held. I was expecting some chips, valued at $200, and I knew the mailman would just leave them in my mailbox if I didn't have all of my mail held.
As a side note, for those who follow other threads, you might recall I received 1200 PCA secondaries few weeks ago that were just left in my mailbox (until I asked Mrs Bentax to go look for them after I got an automated email from USPS that they were delivered, prompting the finger grip strength comment). There's a case where they just left $3000 worth of chips without a signature or knowledge of whether I was home or away. I don't know what amount the seller insured (or rather didn't insure it for), but based on the previous posts it would appear less than $500/package.
Poker Zombie
Royal Flush
I've had 1 package stolen when I lived in an apartment in Chicago. Although UPS had delivered it, they paid for the replacement. This was ~15 years ago and UPS, but it wouldn't hurt to squeek a little and see if you can get some resolution.
Though anything but the return of the chips is still sad.
Though anything but the return of the chips is still sad.
bentax1978
4 of a Kind
Which is why I already squeaked (via a claim) and am hoping for the best
But you're right, the loss of 700+ Paulsons is sad regardless of the outcome.
dirty moose
Two Pair
That's b/s from the usps. Signature required or not, you never received delivery. They should pay a claim no questions asked.
Here at ups after the pay a claim, they automatically put your house on a signature required list.
Here at ups after the pay a claim, they automatically put your house on a signature required list.
bentax1978
4 of a Kind
Interesting about being put on a signature required list post claim (with UPS). Makes sense though.
As for USPS, they haven't said no yet, but then again I just submitted the claim a few hours ago. Judging by their holiday delivery speeds, I wouldn't expect a super fast claim decision this time of year either.
bentax1978
4 of a Kind
I volunteer to go to Aruba and wait for the perpetrators.
I'll send you a first class ticket via USPS
dirty moose
Two Pair
Good luck with the usps, they're the pits. I'm friendly with a lot of mail men and women, but the overall service and attitude at the post office is awful.
It's no wonder they are going out of business and compines like ups are saving them. We sun contract so much work to them, it makes me sick
Sorry for the rant.
Really? I have the exact opposite experience. I will only use USPS unless I have no other choice. UPS is the absolute worst IME and FedEx is okay/decent. I love the USPS....
Thanks for all the support on this guys. Posted this morning, never would i think there would be 44 replies. Great group here. I'm speaking with the post man who delivered the package tomorrow before 9:30 am, should get some insight there. Fingers crossed.
sleepypiggly
Straight
bentax1978
4 of a Kind
Reminds me of a friend of mine who used to play at my weekly game. He had stuff stolen directly from him mailbox, but got the whole thing on similar home surveillance video. No street fighting, but they caught and convicted the guy, so at least he got some justice.
I found the USPS regulations covering situations like this. Unfortunately,
4.3Nonpayable Claims
[5-31-15] Indemnity is not paid for insured mail (including Priority Mail Express and Priority Mail), Registered Mail, COD, or Priority Mail and Priority Mail Express in these situations:
a.Evidence of insurance coverage not provided.
b.Loss, damage, or have missing contents, that occurred after delivery by the USPS.
FWIW, USPS has a web page on mail theft, File a Mail Theft Complaint, which includes a link to file via email. Alternatively, call Postal Inspectors at 877-876-2455 (press 3). Looks like it's important to contact a Postal Inspector, not your carrier or even the folks at the local PO.
The advice ITT to file a police report and to contact your homeowners insurance company is solid.
Good luck!
4.3Nonpayable Claims
[5-31-15] Indemnity is not paid for insured mail (including Priority Mail Express and Priority Mail), Registered Mail, COD, or Priority Mail and Priority Mail Express in these situations:
a.Evidence of insurance coverage not provided.
b.Loss, damage, or have missing contents, that occurred after delivery by the USPS.
FWIW, USPS has a web page on mail theft, File a Mail Theft Complaint, which includes a link to file via email. Alternatively, call Postal Inspectors at 877-876-2455 (press 3). Looks like it's important to contact a Postal Inspector, not your carrier or even the folks at the local PO.
The advice ITT to file a police report and to contact your homeowners insurance company is solid.
Good luck!
bentax1978
4 of a Kind
Can't say I'm surprised, though it sucks as that would pretty much make the chances of a successful claim close to zero
I hope the thief is dumb and gets caught.
A great guy I know who has an EE degree, did this after people were stealing his McCain-Palin campaign signs. He lives in a very liberal town.
http://www.wral.com/news/strange/video/3859360/
A great guy I know who has an EE degree, did this after people were stealing his McCain-Palin campaign signs. He lives in a very liberal town.
http://www.wral.com/news/strange/video/3859360/
dirty moose
Two Pair
I don't remember exact examples but I know I've had UPS packages take a week or more for two day from a close location, they are significantly more expensive, I've had them tell me one thing on the phone and go to the store to hear another, rude customer service, etc.
My brother in law just had the engagement ring for his girlfriend be promised to show up last Thursday by at least 5 managers/customer service that made him stay hours late at work only for him to call again and be told that all the drivers went home. This made him have to wait until Monday to get it even though he was planning on proposing. They refused to let him pick it up.
My wife works at the biggest web based food service distribution company in the United States and says UPS is the worst, are nothing but trouble, and lie or are rude about everything. They prefer FedEx whenever possible and she says they are great.
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USPS also delivers for UPS and FedEx.
USPS: You can check out any time you want, but you can never leave [them].
USPS: You can check out any time you want, but you can never leave [them].
12thMan
Full House
USPS policy is if the package has a carrier release (wording on the package to leave if no one home), then it is ok to leave, BUT, if there is no carrier release, then it must be noticed. This is how you will get your insurance claim paid. As a letter carrier, we leave packages without a release all the time, but we are technically suppose to notice them. Good Luck and sorry to hear about the theft.
bentax1978
4 of a Kind
Also a good time to remind everybody of dangers of not using signature confirmation. Both paypal and eBay "require" not prefer signature confirmation for transactions over $750. Meaning simple delivery confirmation isnt enough to be protected. If theres no signature you will lose your dispute. I also have recently dealt with an unathorized charge dispute. Thankfully it was for only $5. However it opened my eyes to a glaring flaw in the Friends and Family. There is zero protection to an unathorized transaction dispute for a Friends and Family. No purchase, no tracking, you lose. Just saying on really large transactions as we do here with someone not as familiar it would be worth paying the 3% or charging it to guarantee your safety as the seller.
Not sure I understand what you mean. You shipped the package. Most people don't write carrier release on the package. Big mailers like Amazon have a release, because they will replace lost items. If you didn't write ok to leave on the package, then it should have been noticed if no one was home. If they deny your claim I would jam that response down their throat.
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