Just an update regarding the poker chips: I made the order and I'm in the middle of the prototype process, which unfortunately is painfully slow.
I sent a confirmed payment 15th of October, and the prototypes would take 1-3 days. I received the pictures of the prototypes 21th of October, but unfortunately, they were a huge disappointment. I'm glad the prototype phase exist to avoid disappointment with the final product, so I'm very thankful for that. I immediately returned with all my feedback but haven't gotten response yet for my questions, which Susie forwarded to the production team.
I'm not holding it against Sun-Fly, and I'm very happy with my contact with Susie
I'm just having bit of a panic because since some things went very wrong with the first batch, I know that it will be at least 2-3 more rounds of prototypes, and if every round is taking a week to getting made, and then a week to get response to my questions, these chips will not be manufactured anytime soon. And I was hoping to get them before Black Friday, because packages arriving after Black Friday will get stuck forever at the customs.
I am confident that most problems can be resolved fairly easy, but two of them are very concerning.
The first problem is that I gave very clear instructions of what should be on the ceramic part and what should be part of the label, and even provided with two separate files so there would be no doubt. Regardless of that, it was completely ignored and the files were altered heavily to get something completely different.
The second problem is worse because even in the ideal scenario, they add 2 more rounds of prototypes. I intentionally had different backgrounds on all of my chips to see which one worked best in reality, but they were all ignored and replaced with a completely different color that didn't match ANY of the ones I sent. I don't want modifications of my designs and they completely removed my colors and replaced it with something completely different. That is very concerning, and I'm not sure why this happens at all.
Then some minor problems I hope can be fixed. Some colors were completely off, face alignment off, edge alignments off, margins removed etc.
Not sure why they modified my design files into something different that I didn't want :/