GG will run their business how they want... but I'm assuming part of the WSOP builds were for marketing purposes as well (pretty sure I remember seeing GG logos on the tables). What's the point of making a big marketing splash and not picking up the phone or email to communicate with customers. Missed opportunities it seems to me...
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Is Gorilla Gaming a fraud?? (1 Viewer)
- Thread starter kellyykeai
- Start date
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People just love to pile on here. It gets ridiculous sometimes.
i mean, backlogs are a thing, no?
this reminds me of how i wish everyone could just hit the gas simultaneously the moment the light turns green. we'd get so many more cars through each light!
Meddler2
Full House
Agree with the sentiment but and maybe covid, employee shortages and supply chain issues are affecting things but...
...if I was running a table factory, (or any other) you have things pre-assembled and ready to go and no piece to the puzzle is so specialized that only one person has the skillet to perform it's installation.
I've watched enough "How's it Made" to be an expert...lol (and have built several poker tables)
Colquhoun
4 of a Kind
The issue isn’t WHY there’s a delay…
The issue (and I think the OP’s concern) is that the company has, so far, been unresponsive to a paid job with a missed deadline.
The issue (and I think the OP’s concern) is that the company has, so far, been unresponsive to a paid job with a missed deadline.
What about 8 weeks and 1 day?
kellyykeai
Waiting List
At least they should reply something right? The guy at customer service isn’t making the 200 tables for wsop right?
TheDuke
Full House
This is an example of how a business can easily alleviate customer conflict. Just be transparent and communicate with your customers.
At the very beginning, the customer should have been told about timelines. Given the company was providing tables for the WSOP, that could have been a brag to the customer but also a warning that it may cause a delay.
And then when the communicated deadline came and passed, it should be the vendor being proactive and making contact. Not the other way around.
Answering email in a timely fashion is easy. As well as answering and returning calls. Hire staff if business is busy.
Taking a customer's money and not holding that in high regard is an easy way to build a shitty reputation. It's not just the quality of your product that matters.
At the very beginning, the customer should have been told about timelines. Given the company was providing tables for the WSOP, that could have been a brag to the customer but also a warning that it may cause a delay.
And then when the communicated deadline came and passed, it should be the vendor being proactive and making contact. Not the other way around.
Answering email in a timely fashion is easy. As well as answering and returning calls. Hire staff if business is busy.
Taking a customer's money and not holding that in high regard is an easy way to build a shitty reputation. It's not just the quality of your product that matters.
Exactly.
I've played on a Gorilla Gaming table before, and it's a quality table, no doubt.
But the guy who owns Gorilla Gaming literally patented "poker table with folding legs" and "poker table with USB charging ports," then used these ridiculous patents to stifle competition. The owner of Gorilla Gaming knows that his patents wouldn't hold up to a prior art challenge, but he also knows that small competitors can't afford to spend the time and money required to win that fight.
I will never purchase a Gorilla Gaming table, and I will take every opportunity to shout that recommendation about Gorilla Gaming from the mountaintops to others.
Don’t you just love how we will take his sponsorship money then bash the shit out of him?
Am I getting sponsorship money? Sweet!
I didn't get a say as to whom Tommy allows to be a vendor here. If I did, @Josh Kifer would definitely be voted out!
Wait. People can vote me out? Sonofabitch!
That third one is a design patent (hence the initial "D"), which is entirely different from the two utility patents. Design patents do not cover the utility aspects of their subject, in this case the table. This design patent covers only the design or appearance of a table with charging ports spaced as shown in its edges.
Gorilla Gaming may not be a fraud, but he has certainly fallen victim to a shady IP attorney who persuaded him to pay him for filing a patent application for a product that is definitely neither original nor non-obvious.
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Don’t forget folks, according to Betteridge’s law of headlines:
“Any headline that ends in a question mark can be answered by the word no”
If journalists or forum posters had evidence that the claim was true, they would use a more assertive phrase (ie “vendor x is a fraud”)
This tactic allows journalist or forum posters to make outlandish claims without evidence to support them.
“Any headline that ends in a question mark can be answered by the word no”
If journalists or forum posters had evidence that the claim was true, they would use a more assertive phrase (ie “vendor x is a fraud”)
This tactic allows journalist or forum posters to make outlandish claims without evidence to support them.
So he's just giving us money out of the kindness of his heart, and we should overlook his questionable business practices for that reason?
You know better than that.
He's paying to advertise to a very targeted demographic. He wouldn't be doing so if that sponsorship didn't drive some significant level of business to his company. The minute that changes, his sponsorship will end.
kellyykeai
Waiting List
They disappeared and I’m doubting they just blocked my email and number…
Really, can anyone help me to reach out to them?
@GorillaGlenn Are you a employee there?
Really, can anyone help me to reach out to them?
@GorillaGlenn Are you a employee there?
Questionable business practices is freaking bullshit. Obviously I like the company - they made me a great table, I picked it up and met them - wonderful product, wonderful experience. But I’m not going to judge a company for enforcing their patents, and the fact that the company that complained about it told us that they settled the matter amicably is all I need to know about it.
He's the owner, and a sponsor here.
Thank you sir. I appreciate the education on the difference between design and utility patents - that clarifies things for me, and makes the "poker table" patent a lot less egregious in my eyes (though still, I think, subject to an "obvious" challenge).
Maybe so, but it is still his decision to enforce these patents.
Wait. Vendor is supposed to make me money??! Sonofabitch!
bergs
Royal Flush
Glenn and Gretel run the company and they’re both out in Vegas the entire week running the Bar Poker Open at Binion’s. Glenn got started making tables years ago for the Eastern Poker Tour and then started the table side business which turned into his main gig, but he still runs the Bar Poker Open for bar league poker all over the country.
As a result, this is probably the worst week of the year to get ahold of them but they’ll make it right. I had a shipping snafu with one of my tables where it was basically lost by the shipper and they worked to sort it out. I don’t agree with their patent stuff but they make a good table and they’re big on customer service. Your money is safe, they aren’t going to rip you off.
As a result, this is probably the worst week of the year to get ahold of them but they’ll make it right. I had a shipping snafu with one of my tables where it was basically lost by the shipper and they worked to sort it out. I don’t agree with their patent stuff but they make a good table and they’re big on customer service. Your money is safe, they aren’t going to rip you off.
bergs
Royal Flush
(Holds up ballot) OH REALLY?
You do you, but I think obtaining patents on an obvious modification to a poker table, then using those patents to stifle competition, definitely falls under my idea of "questionable business practices" even if they're doing everything else right.
I admit I was unaware the matter had been settled, since I missed the one-line post that said as much. And it's unclear to me whether Chanman is offering USB charging in his tables now. The question was asked in that thread and not answered.
I vote to remove berg from the island..... Snuff his torch!
Then who will drink ALL of the Margaritas?!
More for us. He has too much experience relaxing his throat and swallowing whole objects.... Like pool balls, pint glasses, and entire sticks of butter.
RadicusScout
Flush
Dude, will you please chill?
There are multiple people here telling you that it’s a legitimate company, and that they’re probably swamped because of their WSOP orders / backlog.
While it’s certainly not ideal that they haven’t responded to you, your money isn’t going anywhere.
Well, his money went SOMEWHERE. And if I wasn't getting a response, I'd be more than a little torked off, too.
I'm sure he will get his table, but his complaint is legitimate.
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