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Offer a Refund? (2 Viewers)

detroitdad

detroitdad

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Here is the situation. About a year ago I sold a china clay sunset chip set to one of the regular poker players in our group. I'd consider us friends, although we don't hang out outside of poker. He is a decent guy even though we give each other shit relentlessly.

Anyways, I sold him a 1000 piece chip set, birdcage, and racks for 300 bucks (great deal imo). I had paid 400 for the set 6.5 years ago.

The set was heavily used. For some reason the .25 chips were flaking. He bought the set knowing the quarters were flaking.

He only use the set twice in the last year. The second time was about a month ago. At this game it was apparent the 1's and 5's were starting to flake (this was a first for those denominations). The quarters are flaking really bad. The 1's and 5's are just starting to. Eventually they will be as bad as the quarters.

Should I offer to refund the entire 300 bucks?

FWIW, he hasn't asked. I feel like I should at least make the offer. I can afford to eat the 300. It just might delay my purchase of the Keywest or Mardi Gras chips.

While I contemplate this. I figured it would make a good forum discussion.

mike32 has experience with these chips. He also played in the game last month.

Thanks,

B

I don't have pictures of the flaking. It sucks. To the point where halfway through the night the table had to be cleaned off.
 
It was funny he had the lint roller out cleaning the orange flakes off his felt at the last game. The chips are still nice despite this, I have always liked them. I guess I would ask him what he wants to do. I am sure he bought them not counting on the mess they make, but they are still very usable. I think the dark colored felt his table has (as opposed to speed cloth) makes the problem appear even worse. The flakes seems to stick to it and they really show up with the dark color.

My opinion is see what he wants to do since he is a friend and we see him at least twice a month. I don't know if you told him about the prior flaking issues as it had been happening for a while. If you did not then maybe a partial refund would be in order, or just buy him a nice setup of cards and some cut cards! A small gift like that (under $30) would probably go a long way! Plus you'll get it back when you river a flush against his flopped set next time we play there!
 
mike32 said:
It was funny he had the lint roller out cleaning the orange flakes off his felt at the last game. The chips are still nice despite this, I have always liked them. I guess I would ask him what he wants to do. I am sure he bought them not counting on the mess they make, but they are still very usable. I think the dark colored felt his table has (as opposed to speed cloth) makes the problem appear even worse. The flakes seems to stick to it and they really show up with the dark color.

My opinion is see what he wants to do since he is a friend and we see him at least twice a month. I don't know if you told him about the prior flaking issues as it had been happening for a while. If you did not then maybe a partial refund would be in order, or just buy him a nice setup of cards and some cut cards! A small gift like that (under $30) would probably go a long way! Plus you'll get it back when you river a flush against his flopped set next time we play there!
Click to expand...

He knew about the quarters. He has played with them at my house. Then I reminded him of it when he bought the set. The ones and fives were a new problem.

If it was just the quarters then i wouldn't worry about it because he had prior knowledge. The other chips had never been a problem until the last game we played.
 
due to the fact that the 25s were already flaking. he should have known that there was a chance that the rest would at some point. plus they are still playable. so i dont think a refund is in order. i do like mike32s suggestion of a setup or something along those lines as a show of good faith that you didnt know it would happen to the other chips. i dont think he would/will as for a refund.
 
He'll also take whatever you give him. If it's really bothering you I'd probably offer him $100 and bring a DiVinci set up ($13 on Amazon but he doesn't need to know that).
 
I'm in the no refund camp. It's been a year. And he knew of the sets propensity for flaking.

But I do like the idea of buying him a nice setup of cards. Hand them over with an explanation that you feel bad the chips are flaking more. And you wanted to give him a little something to make up for the inconvenience of having to vac up the flakes.
 
Also in the no refund camp, here's why:

1. A year has passed
2. He was aware of one of the denoms flaking, so must know there's a possibility of others also winding up like that
3. He hasn't mentioned a desire for a refund

That being said, it appears like you feel some guilt over the situation. So at the end of the day if you feel you should do something then there's nothing wrong with that, and it's a nice gesture as a friend.
 
Alright, alright. I was hoping it wouldn't come to this but it looks like I will take one for the team.

You can give me the refund. That way, you can feel better and he can keep his chips feeling satisfied that an honest transaction has been successfully executed between the two parties herewithin aforementioned.

No no no. No need to thank me. I know how these things go. I will take the bullet this time but you owe me! :)
 
MD Mike said:
Alright, alright. I was hoping it wouldn't come to this but it looks like I will take one for the team.

You can give me the refund. That way, you can feel better and he can keep his chips feeling satisfied that an honest transaction has been successfully executed between the two parties herewithin aforementioned.

No no no. No need to thank me. I know how these things go. I will take the bullet this time but you owe me! :)
Click to expand...

Keep it up and you'll win PCF Member of the Month! C'mon everyone, with me!

 
I would offer to buy them back. Yeah, he knew about one denom chipping, but now they're all chipping. He's a friend, and the chips turned out to suck balls. It's no fault of yours, but what a shitty thing to buy chips and have them all start to chip all over the table, making a miserable gaming experience. He couldn't pull them out on a game night and be proud of them. But what a stand up guy to offer to buy those shitty chips back and make it right. Maybe he'll recognize the gesture and be a stand up guy himself by refusing a refund. Whatever the case, nobody will think any less of you for doing right by your buddies.
 
I'd be curious who wants to ask the vendor to take the hit? Flaking chips is a profound defect even if it was several years in the making. In my opinion the manufacturer or the agent selling them for the maker should replace the set (and pray it was a unique situation rather than a widespread defect.)

DrStrange
 
You're clearly a stand up guy! Just me, but I'd offer him half back (full refund if he asks) without even batting an eye. I suspect the card gods will be kind to you at some point in the future. (y) :thumbsup:
 
From a business standpoint others are right that after a year I don't necessarily think a refund is in order, especially knowing about the flaking issue. However, from a friend standpoint I think you are right in wanting to do something to make it right. He's a friend, not a random, faceless, stranger you sold something to on the internet. It is very standup of you and I have a feeling he wouldn't take a refund even if you offered. If it was me I know I'd appreciate the gesture of the setup and just the fact that you showed some concern.
 
My China Clays are doing this now after several years, and is one of the reasons I finally decided to upgrade my chips. It is a bit embarrasing when everyone asks, "what is that all over the table?".

How to handle your particular situation? When you play with him next, say, "What is that all over the table?". ;-)
 
BGinGA said:
That's why I asked who sold them. Some vendors have been publicly silent on the subject of chips they sold flaking badly.
Click to expand...


This was seven years ago when I bought them. I honestly don't remember where. It wasn't one of the big companies still around. I'll do some research and see if I can figure it out.

The quarters started flaking within a year. At the time I tried to contact them and never received a response.
 
Never had an issue with my CC Pharaohs tourney set...and still don't.
 
I've been sitting on this awhile. Just spent a ton of money on two different custom cpc sets. Fuck it. Its still bothering me. I emailed him this morning.

Basically what I offered was to split a 500 chip set of Venerati's, Milano's, ect.....Something in the 200-250 range.

I hate feeling like I screwed a friend over.

B

Thanks for your suggestions guys.
 
guinness said:
You took a $100+ hit when you sold them. Why doesn't he take some sort of hit and just fleabay them?
Click to expand...

Their falling apart pretty badly. I personally would feel bad for selling them to anyone at this stage. He is a friend, not just a poker acquaintance. Just trying to do the right thing.

Anyways, I'm playing @ChaosRock house SAT. night. I should cover my loss through his guests,lol ;)
 
detroitdad said:
Their falling apart pretty badly. I personally would feel bad for selling them to anyone at this stage. He is a friend, not just a poker acquaintance. Just trying to do the right thing.

Anyways, I'm playing @ChaosRock house SAT. night. I should cover my loss through his guests,lol ;)
Click to expand...
If I were in your position, I would understand feeling bad. The only time I wouldn't is if the buyer was completely aware prior to the transaction the state of the chips, their age, their composition quality (being made in China), and you cutting him a price break.

If the buyer understands all that and stuff goes wrong after the transaction, well... It was a risk.

If you want, you could offer a voucher for 20% off his next transaction with you.

Of course, I am being a hypocrite because I would feel terrible, refund the money, and also take him out for ice cream.
 
MD Mike said:
If I were in your position, I would understand feeling bad. The only time I wouldn't is if the buyer was completely aware prior to the transaction the state of the chips, their age, their composition quality (being made in China), and you cutting him a price break.

If the buyer understands all that and stuff goes wrong after the transaction, well... It was a risk.

If you want, you could offer a voucher for 20% off his next transaction with you.

Of course, I am being a hypocrite because I would feel terrible, refund the money, and also take him out for ice cream.
Click to expand...

I already made him an offer to split a 250 purchase with him. Just waiting his reply. My BR can afford a 125 hit.

moose said:
I know you secretly want them back. ;)
Click to expand...

Throw them out, or I could fill up some glass vases or something and decorate the basement with them. Their flaking pretty badly. Can't use them imo.
 
ChaosRock said:
o_Oo_Oo_Oo_Oo_Oo_Oo_Oo_O

I hope you're right brother... But don't forget, those guests are also friends... ;) Calling them 'easy money' is not often a good way of going about it... :cautious:
Click to expand...

Didn't you see the "winking face"? Should I have done 8 of them? lol I already told you anyways that I'm most likely taking a hit at your game anyways. Due for a night of run bad, bad decision, and horrible timing.
 

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