Lou is a retired United States service veteran. As such he gets medical care at any base hospital as does his wife. The service is staffed with many top notch physicians. It is the least our country can do for his lifetime dedication to us.
Good for him, and if the V.A. has improved since I worked on a 20/20 expose of how it was failing veterans in the 1980s, even better. (The director was himself a Vietnam vet.)
But that doesn’t address the shockingly expensive and unresponsive system most of the rest of us wrestle with.
I have supposedly the best PCP in my rural area. I like him as a doctor. But dealing with his office, and the hospital with which he’s affiliated, and the insurance system is awful from top to bottom. Just getting my annual routine blood test is a production.
(Another small example: I don’t even bother trying to call my doctor’s office, since I don’t care to wait on hold for 40 minutes, just to reach someone who is less skilled and motivated than your average fast food drive thru worker. From hard experience, I learned to just show up at his office in person to arrange any help. Luckily I have few major needs… For now.)